Terms of Service

1. Who We Are

2. Services

We provide content creation, social media management, outreach, and related consulting. We may use AI tools to assist (for speed/quality), but humans remain responsible for strategy and client care.

• Content: blogs, landing pages, social captions, emails, ad copy.
• Social media: strategy, posting, scheduling, analytics (e.g., Instagram).
• Outreach: cold-calling, lead generation, follow-up (with your authorization).
• Consulting: audits, roadmaps, implementation guidance.

3. Ordering, Accounts, and Access

• You confirm you are at least 18 years old and have authority to enter into these terms.
• You’re responsible for information you provide and granting required access (e.g., social accounts).
• For outreach or platform work, you confirm you have the right to authorize us.
• We may decline or pause work for abuse, risk, or compliance reasons.

4. Pricing, Payment, and Taxes

• Prices are in AUD and may include GST where applicable.
• Payments are processed by Stripe or invoice. We don’t store card numbers.
• Ongoing services follow the payment schedule agreed at kickoff.
• International clients: currency conversion handled by Stripe.

5. Delivery, Revisions, and Refunds

• Typical delivery windows are shared at order time; rush options may be available.
• Reasonable revisions address accuracy/fit. Major scope changes may require a new quote.
• Refunds: see section 11 for details; we aim to be fair and practical.

6. Intellectual Property

• You own delivered content once paid. No attribution is required.
• Our internal methods/systems remain ours; you get the results, not the underlying tools.
• You’re responsible for final fact-checking and regulatory compliance before publishing.

7. Acceptable Use

• No illegal, harmful, or deceptive uses. No spam, impersonation, or harassment.
• Don’t request we violate third‑party rights or platform rules.
• We may refuse requests that conflict with laws or our policies.

8. AI Assistance Disclosure

We use OpenAI and similar tools to help generate drafts/ideas. We instruct providers not to train on your data, and we review/curate outputs. Sensitive or confidential materials are handled with care and only shared as needed to deliver services.

9. Service Availability

• We strive for reliable delivery. Maintenance or vendor outages may cause delays.
• We’ll communicate significant issues and work to restore service promptly.

10. Warranties and Disclaimers

11. Refunds

• Content services: refunds available if work hasn’t started or for major defects not remedied by revisions (request within 7 days).
• Ongoing services: pro‑rated refunds if cancelled before the period ends.
• Consulting: case‑by‑case based on work completed and value delivered.

12. Liability

13. Indemnity

You agree to indemnify us for claims arising from your unlawful use, violation of rights, or misuse of the services contrary to these terms.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia. Courts of New South Wales have exclusive jurisdiction, subject to consumer protection rights.

15. Changes to These Terms

We may update these terms to reflect service or legal changes. Material changes will be communicated on this page and/or via email where appropriate.

15A. General and Legal

Third-Party Services

We rely on third‑party providers (e.g., Stripe for payments, OpenAI for AI assistance, hosting, and social platforms). Your use of those services may be subject to their terms and policies. We don’t control third‑party outages or policy changes.

Confidentiality

Each party will treat non‑public information received from the other as confidential and use it only to perform under these terms, taking reasonable measures to protect it. Exceptions include information that is public, independently developed, or obtained lawfully from a third party.

Term and Termination

• These terms apply while you use our services. Either party may terminate at any time for convenience, unless otherwise agreed for a specific project.
• We may suspend or terminate immediately for material breach, fraud/abuse, or legal/compliance risk.
• Upon termination, you remain responsible for fees due. Sections on IP, confidentiality, refunds (as applicable), liability limits, indemnity, and governing law survive.

Notices

We may provide notices via email to the addresses you supply or by posting within the service/website. You consent to receive notices electronically. You should keep your contact information current.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which is incorporated by reference.

General Terms

• Severability: If any provision is unenforceable, the remainder remains in effect.
• Assignment: You may not assign these terms without our consent; we may assign in connection with a merger, acquisition, or transfer of business assets.
• Waiver: A failure to enforce a provision isn’t a waiver.
• Entire Agreement: These terms (plus any order/statement of work and our Privacy Policy) are the entire agreement and supersede prior understandings.
• Independent Contractors: The parties are independent; no partnership, agency, or joint venture is created.
• Headings: For convenience only and don’t affect interpretation.

16. Contact

These terms are provided for transparency and do not constitute legal advice. For legal guidance, consult a qualified professional.